YOUR STYLE YOUR WAY

FAQ's

FREQUENTLY ASKED QUESTIONS

  • How many items can I buy in one purchase?
    Orders are limited to three units of each product per person.

  • I placed an order. When will my package arrive?
    Processing times are currently delayed but we’ll make sure to notify you ASAP when your order ships or if we foresee any issues with fulfilling your order.

    Our top priority is the health and safety of our employees and customers.
    What does this mean for you?

    You can still cancel for a refund. We are keeping our updated return policy so you can cancel any unshipped order at any time for a full refund. If you have any questions about your order or wish to cancel, please contact customer service 

    We truly appreciate your patience and understanding and thank you so much for your support!
  • What method is used for shipping?
    All packages are shipped standard shipping from China unless otherwise stated.
  • How can I get in touch with your customer service team?
For customer service inquiries only, please E-mail  DreamSoleilius@gmail.com
    • I emailed your customer service team. When should I expect a response?
      We aim to respond to all E-mails within 48 hours. Please note that this timeframe may be extended during and immediately after launches.

    • Do you offer returns?
      All Sales Are Final* We do not accept returns, exchanges or refunds. 
      In the unlikely event that a product arrives not as described, we will only send replacements for damaged/missing products within 14 days of receipt of the package. Customer must provide photos of the issue, including packing slip.

      *For any orders placed on or after March 16th, 2020, our refund policy has been updated to allow customers to cancel all unshipped orders at any time for a full refund.  If you wish to cancel or have any questions, please contact customer service at DreamSoleilius@gmail.com

    • I am an international customer (outside USA.) Do I have to pay customs and taxes?
      All packages are shipped. Items shipped outside of the United States may be subject to import duties, taxes and/or charges which are not included in the total cost of your order, nor will they be covered or reimbursed by Soleilius

      We are not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from Aliexpress to the local carrier in your country or air and ground transportation strikes or delays once the package has exited the United States.

      Please check with your country’s customs office to determine what these additional costs will be prior to placing your order.
    • I have not received my order confirmation, what should I do?
      Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation E-mail after 24 hours, please contact us at customer service DreamSoleilius@gmail.com with your inquiry.

    • Do I need to set up an account to place an order?
      No, but by setting up an account, you become a member and have access to order and shipping information. You will also be added to our email list for exclusive updates in the future.
    • Can I change my order once I've placed it?'
      No, once you place an order it is final.


  • Do you offer discounts and promotion?
    Yes from time to time we offer discounts and promotions. Sign up for our email and/or SMS alerts to receive news on special offers.